Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes how MM Pay Agent (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our platform and services. By registering as a payment agent or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you register or use our services:

Full name and date of birth
Government-issued identity documents (passport, national ID)
Contact information: email address, phone number, Telegram handle
Country of residence and preferred currency
Bank account or e-wallet details for commission payouts
Device information and IP address when accessing our platform
Transaction history and activity logs within the agent system

2. How We Use Your Information

The information we collect is used for the following purposes:

To verify your identity and process your agent registration
To manage your agent account and facilitate payment transactions
To calculate and transfer your earned commissions
To communicate important updates, policy changes, and support information
To comply with legal and regulatory obligations (KYC/AML requirements)
To detect, prevent, and investigate fraud or unauthorized activity
To improve our platform and agent experience

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance — to fulfill our obligations under the Agent Agreement
Legal obligation — to comply with applicable laws and regulatory requirements
Legitimate interests — to prevent fraud and ensure platform security
Consent — where you have explicitly agreed to specific processing activities

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Payment processors and banking partners necessary to complete transactions
Identity verification providers for KYC compliance
Regulatory authorities and law enforcement when required by law
Internal teams within the 22BET / MM Pay group of companies
Technical service providers under strict data processing agreements

All third parties are contractually obligated to protect your data and use it only for the specified purposes.

5. Data Retention

We retain your personal data for as long as your agent account is active and for a minimum of 5 years after account closure, in accordance with financial and anti-money laundering regulations. Transaction records may be kept for longer periods where required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

End-to-end encryption for data transmission
Secure, access-controlled storage systems
Regular security audits and vulnerability assessments
Staff training on data protection and confidentiality
Multi-factor authentication for platform access

Despite these measures, no internet transmission is completely secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data (subject to legal requirements)
Right to restriction — to limit how we process your data in certain circumstances
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — where processing is based on your consent

To exercise any of these rights, please contact us at partners@mmpayagent.com. We will respond within 30 days.

8. Cookies and Tracking

Our platform uses essential cookies necessary for its operation, as well as analytics cookies to help us understand how agents use the system. You can manage cookie preferences through your browser settings. Disabling essential cookies may impact platform functionality.

9. International Data Transfers

Your data may be processed in countries outside your own. When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant data protection authorities, to protect your information at the same level as required in your jurisdiction.

10. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete such data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify registered agents of significant changes via email or platform notification. The date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Email: partners@mmpayagent.com
Telegram: @MMPayAgent
Response time: within 2 business days